Terms and Conditions

With the placement of each order, you are agreeing to the acceptance of the following terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order unless agreed to in writing by Avenue Industrial Supply Company Limited ("Avenue").

PRICING & SPECIFICATIONS - All prices reflect Buyer's net cost in Canadian Dollars and do not include applicable federal and provincial taxes. With respect to over 98% of our items, delivery is free to all major Canadian metropolitan locations accessible by standard ground transportation routes. Additional freight charges apply to rural, northern & remote destinations including Newfoundland & P.E.I. Certain items ship FOB shipping point and are clearly designated with a FOB symbol. Prices, colours and specifications however, are subject to change without notice.

 

PAYMENT TERMS - For Customers with approved credit, payment terms are net 30 days from date of shipment. VISA or MASTERCARD orders are accepted.

SHIPPING - Most in stock items designated with a solid diamond symbol in the catalogue are shipped on the same day of receipt of your order, if received before 6:00 PM ET. Items designated with a hollow diamond symbol are shipped within three (3) business days or receipt of your order. Estimated delivery times for custom, special or non-stock orders are provided upon request. Any extra charges for service requested by Buyer, i.e., special routing, inside delivery or pre-delivery notification are payable by Customer.

DAMAGED SHIMPENTS; RISK OF LOSS - Customer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Customer should note the extent of the damage on the freight bill and call Avenue immediately. Avenue's responsibility for loss or damage ceases at the time of purchased products are accepted for shipment by a carrier. However, to accommodate our customers, Avenue, will when notified promptly of a damaged shipment on any of its designated carriers at Customer's request, file a damage claim, issue credit for the damaged goods and promptly arrange for shipping of replacement goods. Customer, in turn, shall at Avenue's sole discretion return any or all of the damaged goods as directed by Avenue.

RETURNS - If for any reason, you are dissatisfied with a product you receive from Avenue, you may at any time within 45 days from your receipt of shipment return such goods for a full credit, exchange or refund. The return of custom and made-to-order products is subject to the prior approval and the returned goods policy of the manufacturer. For all returns, simply contact Avenue's Sales and Service Department for a Return Goods Authorization and shipping instructions prior to returning any products. Returned products must be shipped prepaid, in re-saleable condition and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Products not returned within 45 days of receipt will be subject to restocking charges.

WARRANTIES - All products are warranted for a period of one-year (1) by the manufacturer to the extent of the manufacturer's express warranties to Avenue or (2) by Avenue to be free from defects in materials and workmanship under normal use and service. this warranty is exclusive and is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

The sole and exclusive maximum liability to Avenue shall be the price of the product ordered. Avenue shall not be liable under any circumstance for consequential or incidental damages, including but not limited to, labour costs and loss of products arising in connection with the use of or inability to use products purchased from Avenue. Avenue shall not be liable for any delay in or impairment of performance resulting from any circumstance or causes beyond its control in the conduct of its business (force majeure).

CONTROLLING LAW - The validity, construction and enforcement of the purchase agreement between Avenue and the Customer shall be governed and interpreted in accordance with the laws of the Province of Ontario.